Privacy Policy

Last Updated: August 4, 2026
Effective Date: August 4, 2026

Sichuan Hualuo Technology Co., Ltd., operating under the HUALUO PUMP brand (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://hualuopumps.com/, submit an inquiry, request a quotation, purchase our products, or communicate with us.

We may collect the following information:

• Contact Information: Name, company name, job title, email address, telephone or WhatsApp number, country, and business address.
• Inquiry and Project Information: Pump type, flow rate, head, power, voltage, quantity, application, technical specifications, and customization requirements.
• Transaction Information: Quotations, contracts, purchase orders, billing and shipping details, payment status, and order history.
• Communication Information: Messages, emails, feedback, support requests, and other communications with us.
• Technical Information: IP address, browser type, device information, operating system, pages visited, and website usage data.
• Marketing Preferences: Your preferences regarding product updates and promotional communications.

We collect this information directly from you, automatically through our website, or from authorized business partners where permitted by law.

We may use your information to:

• Respond to inquiries and prepare quotations;
• Recommend suitable pumps, motors, and pumping solutions;
• Process contracts, orders, payments, shipping, and delivery;
• Provide technical support, warranty service, and after-sales assistance;
• Communicate about products, projects, and order progress;
• Improve our website, products, services, and customer experience;
• Send marketing communications where permitted by law;
• Prevent fraud and protect our website and business; and
• Comply with legal, tax, customs, and regulatory obligations.

We process personal information based on contractual necessity, legitimate business interests, legal obligations, or your consent, as applicable.

We may use cookies and similar technologies to operate our website, remember user preferences, analyze website traffic, improve performance, and measure marketing effectiveness.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by law, we will obtain your consent before using non-essential cookies.

We do not sell your personal information for monetary consideration.

We may share necessary information with:

• Website hosting, IT, analytics, and communication service providers;
• Banks and payment service providers;
• Logistics companies, freight forwarders, customs brokers, and inspection agencies;
• Distributors, agents, suppliers, and authorized service partners;
• Lawyers, accountants, auditors, and other professional advisers;
• Government authorities where required by law; or
• Parties involved in a merger, acquisition, or transfer of business assets.

We may also share information for another purpose when you have given your consent.

Sichuan Hualuo Technology Co., Ltd. is located in China. Your personal information may therefore be transferred to, stored in, or processed in China or other countries where our service providers and business partners operate.

Where required by applicable law, we will use appropriate safeguards to protect personal information transferred internationally.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no Internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Respond to inquiries and maintain business relationships;
• Complete contracts, orders, warranties, and after-sales services;
• Comply with legal, accounting, tax, and customs requirements; and
• Resolve disputes or protect our legal rights.

When information is no longer required, we will delete or anonymize it where reasonably possible.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your information;
• Restrict or object to certain processing;
• Receive your information in a portable format;
• Withdraw your consent at any time;
• Opt out of marketing communications; and
• Submit a complaint to the relevant data protection authority.

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing your request.

Where permitted by law, we may send you information about our products, technical solutions, promotions, exhibitions, and business cooperation opportunities.

You may unsubscribe at any time by following the instructions in the communication or contacting us at info@hualuopumps.com.

You may still receive necessary messages relating to quotations, orders, deliveries, warranties, or customer support.

Our website and services are intended for business users and are not directed to children under the age of 16.

We do not knowingly collect personal information from children. If we discover that such information has been collected, we will take reasonable steps to delete it.

Our website may contain links to third-party websites or services, including WhatsApp and social media platforms.

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the “Last Updated” date will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Sichuan Hualuo Technology Co., Ltd.
Website: https://hualuopumps.com/
Email: info@hualuopumps.com
Phone/WhatsApp: +86 183 8329 1703
Address: No. 399, Antai Street, Economic Development Zone, Neijiang City, Sichuan Province, China